Privacy policy

Privacy Policy

Effective Date: February 3, 2025

This Privacy Policy describes how www.thechitsinn.com (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from the Site.

Collecting Personal Information

We collect certain information about you to provide our services effectively. Below is an overview of the types of personal information we collect, the purpose of collection, and the source of this information.

1. Device Information

• Examples of Personal Information Collected:
  Version of web browser, IP address, time zone, cookie data, pages or products viewed, search terms, and interactions with the Site.
• Purpose of Collection:
  To ensure the Site loads accurately for you and to analyze Site usage for optimization.
• Source of Collection:
  Automatically collected via cookies, log files, web beacons, tags, or pixels.
• Disclosure for Business Purposes:
  Shared with service providers such as Shopify and Inkthreadable.

2. Order Information

• Examples of Personal Information Collected:
  Name, billing address, shipping address, payment details (e.g., credit card numbers), email address, and phone number.
• Purpose of Collection:
  To fulfill orders, process payments, arrange shipping, provide order confirmations/invoices, communicate with you, screen for fraud risks, and send marketing communications (if you opt-in).
• Source of Collection:
  Collected directly from you.
• Disclosure for Business Purposes:
  Shared with service providers such as Shopify and Inkthreadable.

3. Customer Support Information

• Purpose of Collection:
  To assist with customer inquiries or issues.
• Source of Collection:
  Collected directly from you.

Minors

The Site is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at thechitsinn@gmail.com to request deletion.

Sharing Personal Information

We share your personal information with third-party service providers to help us operate our business and fulfill our obligations to you. Examples include:

• Shopify: We use Shopify to power our online store. Learn more about how Shopify handles your data here: Shopify Privacy Policy.
• Compliance with Laws: We may disclose your information to comply with applicable laws or respond to lawful requests such as subpoenas or court orders.

Using Personal Information

We use your personal information to:

• Provide our services (e.g., process orders and payments).
• Communicate updates about products/services.
• Screen for potential risks or fraud.
• Improve your overall experience on our Site.

Lawful Basis (GDPR Compliance)

If you are located in the European Economic Area (EEA), we process your personal information under these lawful bases:

1. Your consent.
2. Performance of a contract between you and the Site.
3. Compliance with legal obligations.
4. Protection of vital interests.
5. Tasks carried out in the public interest.
6. Legitimate interests that do not override your fundamental rights.

Retention of Personal Information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy unless otherwise required by law. If you wish to have your data erased, please contact us using the details below.

Your Rights (GDPR)

If you are an EEA resident, you have the following rights regarding your personal information:

1. Access: Request access to the data we hold about you.
2. Portability: Request that we transfer your data to another service provider.
3. Correction: Request corrections or updates to inaccurate data.
4. Erasure: Request deletion of your data.

To exercise these rights, please contact us at thechitsinn@gmail.com.Data Transfers Outside Europe: Your personal data may be processed in countries outside the EEA (e.g., Canada and the U.S.). For more details on GDPR compliance in such transfers, see Shopify’s GDPR Whitepaper: Shopify GDPR.

Cookies

Cookies are small files stored on your device that enhance your browsing experience by remembering preferences and tracking usage patterns.

Types of Cookies We Use:

1. Necessary Cookies: Enable core functionalities like login and checkout.
2. Performance Cookies: Help us understand how users interact with our Site.
3. Advertising Cookies: Deliver targeted ads based on browsing behavior.

You can manage cookies through browser settings or tools like All About Cookies. Note that blocking cookies may impact certain features on our Site.

Do Not Track

Our Site does not alter its data collection practices in response to "Do Not Track" signals due to inconsistent industry standards.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal/regulatory reasons. The latest version will always be available on this page.

Contact Us

If you have questions about this Privacy Policy or wish to make a complaint:

• Email: thechitsinn@gmail.com
• Mail:
  The Chits Inn
  25B Arundel Cres
  Stonehouse
  Plymouth PL1 5DY

If unsatisfied with our response to a complaint, you have the right to lodge it with your local data protection authority.