Shipping policy

When will my products be dispatched?

Please note that all our products are made to order. Our turnaround time is up to 10 working days, meaning your products will be dispatched within this period. If an item is unexpectedly out of stock, we will contact you with an update to explain the delay and provide options on how you'd like to proceed.

How are my products shipped?

Orders are shipped using reliable carriers such as Royal Mail, DPD, USPS, or P2P, depending on the size, quantity, and shipping method you select at checkout.

We take pride in our eco-friendly packaging. Most parcels are shipped plastic-free, with exceptions for framed prints, which are wrapped in biodegradable bubble wrap to protect the glass during transit.

Delivery Timeframes

Once dispatched, delivery times vary depending on your location and chosen shipping method:

Standard Shipping (UK): 2–5 working days after dispatch.
Express Shipping (UK): 1–2 working days after dispatch.
International Shipping: Delivery times depend on the destination but typically range from 7–14 working days after dispatch.

Please note that delivery times exclude weekends and public holidays.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the size of your order. You can view the shipping cost before completing your purchase.

Contact Us

If you have any questions about your order or shipping, feel free to contact us at thechitsinn@gmail.com, and we’ll be happy to assist you. This policy is clear, customer-friendly, and ensures transparency about timeframes and costs while aligning with Shopify's details and your supplier's practices (without naming them).